Current delay on email response, please do not email more than once. This will delay the response and only back us up even further. Please allow additional time for responses between Christmas and New Years.
To streamline our customer service process, please direct all inquiries to Team@Magick.com.
⚠️ Important: Emails sent to any other address will not receive a response. To avoid delays, ensure you email Team@Magick.com for assistance.
Phone Support:
We are available Monday to Friday, from 12 PM to 4 PM PST (California Time), at 310-698-0332. Please leave a voicemail if we do not pick up.
Response Time:
While we aim to respond within a few hours, it may take up to 24-72 hours, especially for inquiries sent on weekends. Please do not send multiple emails if we have not responded within 24-72 hours, it will only delay the response.
Order Inquiries:
For order-related questions, please have your order number ready. If you don’t have it, include the name on the order and a purchased item in your email. Reviewing our FAQ page may also help resolve your concerns more quickly.
If inquiring about order status, please allow 1-7 business days for your order to ship.