Contact Us
There is a current delay on email response, please do not email more than once. This will delay the response and only back us up even further. Please allow additional time for a response during large sales.
To streamline our customer service process, please direct all inquiries to Team@Magick.com.
⚠️ Important: Emails sent to any other address will not receive a response. To avoid delays, ensure you email Team@Magick.com for assistance.
Phone Support:
We are available Monday to Friday, from 12 PM to 4 PM PST (California Time), at 310-698-0332. Please leave a voicemail if we do not pick up.
Response Time:
While we aim to respond within a few hours, it may take up to 24-72 hours, especially for inquiries sent on weekends. Please do not send multiple emails if we have not responded within 24-72 hours, it will only delay the response.
Order Inquiries:
For order-related questions, please have your order number ready. If you don’t have it, include the name on the order and a purchased item in your email. Reviewing our FAQ page may also help resolve your concerns more quickly.
If inquiring about order status, please allow 1-7 business days for your order to ship.